Lean solutions : [how companies and customers can create value and wealth together] /

"A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. So why aren't consumers any happier? Because everything surrounding the process of obta...

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Bibliographic Details

Main Author:	Womack, James P.
Corporate Author:	Simon & Schuster Audio (Firm)
Other Authors:	Jones, Daniel T.
Format:	CD Audio Book
Language:	English
Published:	New York, NY, [publisher not identified] ; Simon & Schuster Audio, ℗2005.
Subjects:	Customer relations. Value added. Industrial efficiency. Organizational effectiveness. Audiobooks.