The ultimate question : driving good profits and true growth /

Offers hands-on guidance on how to distinguish good profits from bad, measure NPS and benchmark performance against world-class standards, quantify the economic value gerated by customer word-of-mouth, assign accountability for improving customer relationships, identify core customers and set priori...

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Bibliographic Details

Main Author:	Reichheld, Frederick F.
Corporate Authors:	Franklin Covey (Firm), Bain & Company
Other Authors:	Covey, Stephen R.
Format:	CD Audio Book
Language:	English
Published:	[Salt Lake City, Utah] : [Place of publication not identified] : Franklin Covey ; Bain & Co., [2006]
Subjects:	Customer relations. Consumer satisfaction. Customer loyalty. Employee motivation. Employee loyalty. Leadership. Success in business. Audiobooks.