Service mining : framework and application /

The shifting focus of service from the 1980s to 2000s has proved that IT not only lowers the cost of service but creates avenues to enhance revenue through service. In particular, companies increase revenue through IT-based services. The new type of service, e-service, has several features such as b...

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Bibliographic Details

Main Author:	Chang, Wei-Lun (Author)
Corporate Author:	Ebook Library
Format:	eBook
Language:	English
Published:	New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
Edition:	First edition.
Series:	Quantitative approaches to decision making collection.
Subjects:	Customer services > Data processing. BUSINESS & ECONOMICS > Industrial Management. BUSINESS & ECONOMICS > Management. BUSINESS & ECONOMICS > Management Science. BUSINESS & ECONOMICS > Organizational Behavior. service mining service cooperation service branding service idealism pricing value network Electronic books.
Online Access:	Connect to the full text of this electronic book