Customer knowledge management : leveraging soft skills to improve customer focus /

Bibliographic Details
Main Authors:	Sain, Soumit (Author), Wilde, Silvio (Author)
Format:	eBook
Language:	English
Published:	Cham ; New York : Springer, [2014]
Series:	Management for professionals.
Subjects:	Customer relations > Management. Soft skills. Knowledge management. BUSINESS & ECONOMICS / Customer Relations. BUSINESS & ECONOMICS / Management. BUSINESS & ECONOMICS / Management Science. BUSINESS & ECONOMICS / Organizational Behavior. Electronic books.
Online Access:	Connect to the full text of this electronic book