Business process outsourcing and offshoring : could Yahluma compete? /

In January 2009, young entrepreneurs Ayanda Qunu and Thembi Bhayi abandoned their plans to start a fully owned contact centre, Yahluma Solutions Ltd, in Buffalo City in the Eastern Cape, South Africa. Even with the assistance of a financial incentive from the Department of Trade and Industry (DTI) t...

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Bibliographic Details

Main Authors:	Metton, Eulalie (Author), Mosala, Thabo (Author)
Corporate Author:	Sage Publications
Format:	eBook
Language:	English
Published:	[London] : SAGE, 2016.
Series:	SAGE knowledge. Cases.
Subjects:	Contracting out > Case studies. Business failures > Case studies. Electronic books.
Online Access:	Connect to the full text of this electronic book