Great Customer Service on the Telephone /

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a serv...

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Bibliographic Details

Main Author:	Anderson, Kristen (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	AMACOM, 1992.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource