How to Get Things Right : A Guide to Finding and Fixing Service Delivery Problems /
In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their ope...
Main Author: | |
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Corporate Author: | |
Format: | eBook |
Language: | English |
Published: |
Cham :
Springer International Publishing : Imprint: Palgrave Macmillan,
2019.
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Edition: | 1st ed. 2019. |
Series: | IESE Business Collection
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Subjects: | |
Online Access: | Connect to the full text of this electronic book |
Internet
Connect to the full text of this electronic bookAvailable Online
Call Number: |
HD28-70 |
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Call Number | Status | Get It |
HD28-70 | Available |