Linguistic Ethnography of a Multilingual Call Center : London Calling /
'This book provides a fresh and insightful exploration into how call centre agents develop and use language at work. The researcher was able to do this because of her unique position within this workplace: she being one of the agents herself. This allowed her to provide a deep ethnographic acco...
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| Format: | eBook |
| Language: | English |
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Cham :
Springer International Publishing : Imprint: Palgrave Macmillan,
2019.
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| Edition: | 1st ed. 2019. |
| Series: | Communicating in Professions and Organizations
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| Online Access: | Connect to the full text of this electronic book |