Linguistic Ethnography of a Multilingual Call Center : London Calling /

'This book provides a fresh and insightful exploration into how call centre agents develop and use language at work. The researcher was able to do this because of her unique position within this workplace: she being one of the agents herself. This allowed her to provide a deep ethnographic acco...

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Bibliographic Details
Main Author:	Woydack, Johanna (Author)
Corporate Author:	SpringerLink (Online service)
Format:	eBook
Language:	English
Published:	Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2019.
Edition:	1st ed. 2019.
Series:	Communicating in Professions and Organizations
Subjects:	Discourse analysis. Ethnography. Linguistic anthropology. Multilingualism. Sociolinguistics. Industrial sociology. Discourse Analysis. Linguistic Anthropology. Sociology of Work. Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

Chapter 1: Introduction
Chapter 2: Getting to know Callcentral: a first encounter
Chapter 3: The first stage of the script's career: production of "the master script"
Chapter 4: The second stage in the script's career: adaptation of the master script
Chapter 5: The final stage of the script's career: enactment and use of the master script
Chapter 6: Standardization and agency intertwined.