GEMBA WALKS FOR SERVICE EXCELLENCE : the step-by -step guide for identifying service delighters.

Bibliographic Details

Main Author:	PETRUSKA, ROBERT
Corporate Author:	Taylor & Francis
Format:	eBook
Language:	English
Published:	[Place of publication not identified] CRC Press, 2017.
Subjects:	Customer services. Organizational effectiveness. Customer relations. Electronic books.
Online Access:	Connect to the full text of this electronic book